Terms & Conditions

The text below is an example of the type of simple, plain English agreement that exists between ourselves and our customers.

Summary:
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

So in short;
You, the customer, are hiring us, iConnik, to design and develop a web site for an agreed estimated total cost that we will have discussed and will be outlined in correspondence.

What do both parties agree to do?
You: You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.

In more detail:

Design
We create modern & professional designs and flexible layouts that adapt to the capabilities of many devices and screen sizes. We will agree the look and feel of the design with you in terms of colour, texture and typography but will not create mock-ups of every template unless you specifically request us to at an agreed cost

You’ll have plenty of opportunities to review our work and provide feedback. We’ll share our working Dropbox with you and will have regular contact. If, at any stage, you’re not happy with the direction our work is taking, you’ll pay us in full for everything we’ve produced until that point and cancel this contract.

Text content
We’re not responsible for writing or inputting any text copy. If you’d like us to write new content or input text for you, we can provide a separate estimate for that.

Photographs
You should supply graphic files and photographs in a high resolution digital format in sizes we have agreed. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for photographs for you, we can provide a separate estimate for that.

HTML, CSS and JavaScript
We deliver web page types developed from HTML5, CSS2.1 + 3 stylesheets for styling and JavaScript for feature detection and behaviours.

Browser testing
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Desktop browser testing
We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge & Internet Explorer), Mozilla Firefox and Opera. We’ll also test to ensure Microsoft Internet Explorer 9 for Windows users get an appropriate, possibly different, experience.

Mobile browser testing
Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in:

  • iOS: Safari and Google Chrome
  • Android 4.x: Google Chrome and Firefox

We currently don’t test Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers. If you need us to test using these, we can provide a separate estimate for that.

Website Hosting
We’re not a website hosting company so we don’t automatically offer support for website hosting, email or other services relating to hosting. You may already have a hosting provider but if you don’t, we can set up an account for you at one of our preferred hosting suppliers. Getting your site live on a server is included in our price, whether an existing host or arranged by i connik, but thereafter updates to, and management of that server will be up to you unless we have agreed otherwise.

Website Maintenance
Many website owners are comfortable with updating their own websites once they are up and running. However if you would prefer to have us maintain the content from text and photographs you send to us via email, we can certainly do that and can provide a separate estimate for that.

Training
If you would like to learn how to maintain your own site then we are more than happy to show you the basics of how to do that. Training covers login in/out, finding your way around, adding/removing media (pictures), adding/editing text and creating blog entries. We can provide a separate estimate for you based on your personal requirements.

Changes and revisions
We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. We don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the length of time we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for that.

Legal stuff
We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

Copyrights
First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves or that you have permission to use them. Then, when your final payment has cleared, copyright will be automatically assigned as follows:

  • You’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.
  • We’ll own the unique combination of these elements that constitutes a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

We love to show off our work and share what we’ve learned with other people, so we reserve the right to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.

Payments
We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to stick to the following payment schedule.

[Payment schedule]

The small print
Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document which is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.

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